SHIPPING
We ship all orders with GLS from our warehouse in Denmark.
Our friendly warehouse friends strive to pack and ship all orders within 1-3 business.
We deliver to these countries (mainland only):
| Country | GLS parcel shop | GLS home delivery | Free shipping from* |
| Austria | 10 EUR | 12 EUR | 89 EUR |
| Belgium | 8 EUR | 10 EUR | 79 EUR |
| Denmark | 39 DKK | 49 DKK | 499 DKK |
| Finland | 10 EUR | Only parcel shop | 89 EUR |
| France | 8 EUR | 10 EUR | 79 EUR |
| Germany | 5 EUR | 8 EUR | 69 EUR |
| Ireland | Only home delivery |
12 EUR | 89 EUR |
| Netherlands | 6 EUR | 8 EUR | 79 EUR |
| Portugal | Only home delivery | 12 EUR | 89 EUR |
| Spain | 10 EUR | 12 EUR | 89 EUR |
| Sweden | 49 SEK | Only parcel shop | 799 SEK |
| United Kingdom** | Only home delivery | £12 | £99 |
* Please note that free shipping applies only to orders delivered in parcelshop.
For Ireland, Portugal, and United Kingdom it is free shipping to home address.
** All UK orders are shipped DDP (no extra fees, customs charges, or charges are added to your order).
You will receive an e-mail with shipping information and a GLS tracking number when your order is on its way.
As local delivery conditions are beyond our control, we cannot state with certainty when your order will be delivered at the selected delivery location.
Contact us at shop@donebydeer.com if you are experiencing any delivery issues (remember to include your order number).
RETURNS
You have 365 days to return an item bought at www.donebydeer.com.
Just fill out the return form included in your package and send it together with the item(s) to:
Done by Deer A/S
att. Webshop
Haarupvej 22D
8600 Silkeborg
Denmark
Please note that we do not cover return shipping costs and we recommend that you send it insured with a tracking number. Kindly note that you are responsible for any items lost in shipping.
Your refund will take place within 14 days after we receive your return parcel at our warehouse. Your refund will be credited to the original payment method.
Exchanging an item
If you wish to exchange an item to another colour, size etc. we kindly ask you to place another order at www.donebydeer.com and return the unwanted item(s) back to us.
Please fill out the return form included in your package and send it together with the item(s) to the abovementioned return address.
Condition of the item you have returned
Please note that if you return an item that has been used or washed, the value of the item will be reduced. In some cases, the reduction will be as high as 100% if the item no longer has a commercial value.
This is decided by DONE BY DEER after receipt of the item.
In order to get a full refund, you may test the product, but not take it into actual use.